NHTSA safety record · complaints, recalls, and crash ratings
267complaints
24recalls
Total Complaints Filed
How this is rated
Good: 0 complaints · Note: 1–15 complaints · Alert: 16+ complaints267 complaints filed with NHTSA
Crash-Related Complaints
How this is rated
Good: 0 · Note: 1–3 · Alert: 4+17 complaints involve a crash
Fire-Related Complaints
How this is rated
Good: 0 · Alert: any fire complaints1 complaint involve a fire
Active Recalls
How this is rated
Good: 0 recalls · Note: 1–2 recalls · Alert: 3+ recalls24 recalls issued
Injuries & Deaths Reported
How this is rated
Good: 0 injuries and deaths · Note: injuries reported · Alert: deaths reported23 injuries, 0 deaths across all complaints
Side Crash Rating
How this is rated
Good: 4–5 stars · Note: 3 stars · Alert: 1–2 stars★★★★★ (5/5)
Rollover Resistance
How this is rated
Good: 4–5 stars · Note: 3 stars · Alert: 1–2 stars★★★★☆ (4/5)
Most Complained-About Parts
InfoPOWER TRAIN (61), UNKNOWN OR OTHER (55), ELECTRICAL SYSTEM (39)
Most Recent Recall
InfoFUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP — Ford Motor Company (Ford) is recalling certain 2022 Explorer and Lincoln Aviator vehicles. The fuel filler tube may det…
Overall Safety Rating
How this is rated
Good: 4–5 stars · Note: 3 stars · Alert: 1–2 starsNot tested
Frontal Crash Rating
How this is rated
Good: 4–5 stars · Note: 3 stars · Alert: 1–2 starsNot tested
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Lincoln Aviator vehicles. The fuel filler tube may detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
Remedy: Dealers will install a fuel vapor line redundant locking clip, free of charge. Owner notification letters were mailed on April 4, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22C02.
Campaign #22V088000
STRUCTURE:FRAME AND MEMBERS
Ford Motor Company (Ford) is recalling certain 2022 Lincoln Aviator and Ford Explorer vehicles. The engine rails may have been improperly heat-treated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity."
Remedy: Dealers will perform an engine rail strength test and replace the rails as necessary, free of charge. If the engine rails require replacement, owners will have the option for a vehicle replacement or buyback. Owner notification letters were mailed August 22, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22C13.
Campaign #22V454000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Ford Motor Company (Ford) is recalling certain 2022 Explorer and Ranger vehicles equipped with 2.3L engines. The fuel line may be loose due to improper tightening of the fuel line connection.
UNKNOWN OR OTHER
Safety Defect: Moonroof Sunshade Sags and Obstructs Rearward Driver Visibility I am reporting a safety concern involving the fabric sunshade/moonroof cover in my 2022 Ford Explorer. When the moonroof fabric sunshade is closed/engaged, the fabric sags substantially downward from the roof. The sag is severe enough that the sunshade extends well below its intended position and can obstruct the driver’s view through the rear window. This is not simply a cosmetic issue. When the sunshade is engaged, the sagging fabric creates a significant obstruction to rearward visibility from the driver’s seating position. This can prevent the driver from seeing vehicles, pedestrians, or other objects behind the vehicle while driving. The attached photograph shows the condition from inside the vehicle. The fabric can be seen hanging substantially below the surrounding headliner and roof structure. The amount of sag is sufficient to interfere with the driver’s line of sight toward the rear of the vehicle. The driver should not have to operate the vehicle with the moonroof shade open simply to maintain adequate rearward visibility. The purpose of the shade is to block sunlight while remaining within the designed roof area; it should not hang down into the passenger compartment far enough to obstruct the driver’s view. Because this condition can directly affect the driver’s ability to observe traffic behind the vehicle, I believe it presents a potential motor-vehicle safety hazard and should be investigated as a possible defect affecting the moonroof/sunshade assembly. Vehicle: 2022 Ford Explorer I request that NHTSA investigate whether this condition is occurring in other Ford Explorer vehicles and whether the design, material, mounting, or tensioning system of the moonroof sunshade can cause it to sag and obstruct rearward visibility.
SUSPENSION
Car was purchased brand new from Ford Dealership in May 2023. In September 2026, brought car in for 20,000 mile service at Ford Dealership in San Jose, California to discover that both rear shock absorbers are already worn and shocks are leaking. Dealer recommended that they needed to be replaced. Upon research, this issue has very common with 2022 Ford Explorers (all trims). I believe this is a defective issue that should be investigated. No check engine or warning lights ever came up due to this issue.
Complaint and recall data from NHTSA. Crash test ratings from NHTSA's 5-Star Safety Ratings program. Data is refreshed daily. Always verify current recall status at nhtsa.gov.
Remedy: Ford will inspect and replace the fuel line assembly, if needed, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S60.
Campaign #22V685000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Remedy: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
Campaign #23V022000
POWER TRAIN:AUTOMATIC TRANSMISSION
Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."
Remedy: Dealers will inspect and, if necessary, replace the transmissions, free of charge. Owner notification letters were mailed April 25, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S06.
Campaign #23V070000
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Remedy: Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.
Campaign #23V069000
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Remedy: Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.
Campaign #23V199000
BACK OVER PREVENTION:DISPLAY FUNCTION
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
Campaign #23V305000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Remedy: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
Campaign #23V342000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Remedy: Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.
Campaign #23V626000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Remedy: Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
Campaign #23V675000
ENGINE
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Remedy: Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.
Campaign #24V598000
ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
Remedy: Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
Campaign #24V635000
EQUIPMENT:OTHER:LABELS
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign #24V852000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Remedy: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.
Campaign #25V159000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Remedy: Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.
Campaign #25V166000
SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Remedy: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.
Campaign #25V393000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign #25V442000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
Remedy: Dealers will replace the low pressure fuel pump on super duty vehicles and update the powertrain control module (PCM) software on all other affected vehicles, free of charge. Owner notification letters were mailed July 27, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S75.
Campaign #25V455000
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign #25V685000
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Remedy: Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
Campaign #26V117000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Campaign #26V123000
SEAT BELTS
Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.
Remedy: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.
Campaign #26V159000
SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.
Remedy: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign #26V451000
POWER TRAIN
Rear CV axel splines are causing an audible sound when shifting from park to reverse or park to drive. It also occurs when the car goes from accelerating to coasting and then back to accelerating. The sound has gotten louder and is more frequent within the last 2 months. Ford is stating this noise is otherwise not harming the CV Axel or the splines therein.
VISIBILITY/WIPER
The headliner on the sunroof panel began sagging to the point that visibility is compromised between the driver and rear of the vehicle. This is a common failure on these vehicles, and very expensive to repair. It is obviously caused by the design of the sunroof shade cover assembly.
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Explorer. The contact stated that while his wife was driving 10 MPH with children inside the vehicle, while depressing the accelerator pedal, the vehicle hesitated and loss power. While attempting to restart the vehicle, the vehicle failed to respond. A dealer was contacted. No warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The vehicle was repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact that a representative would return the phone call. The approximate failure mileage was 66,000.
ENGINE
The check engine light was on. A Ford dealership diagnosed the issue as a coolant intrusion manufacturer defect. There are a number of safety concerns associated with this issue. The primary danger of the coolant intrusion defect is catastrophic engine failure. Severe overheating, internal damage, misfires, fire hazard and oil contamination. There are no active recalls\campaigns\TSB for 2022 Ford Explorer XLT 2.3L EcoBoost engine. The car is available for inspection. Although, the vehicle has not been inspected by the manufacturer, police or insurance agent, the issue was presented to Ford and a claim was submitted to the insurance company that services my Mechanical Breakdown Insurance. So far the insurance company is not authorizing the work without an engine breakdown. They are not excepting the P0300 and P0316 code or the results of a barascope and other test. The Ford corporation will not provide a written statement that confirms the dealerships diagnosis is accurate. Some doctrine that states the engine long block had to be replaced to fix the coolant intrusion defect. Ford has recalled coolant intrusion issues on other engine models. I requested a formal Tiered Goodwill Review based on the Miller v. Ford framework and resolution terms. Since the service center’s portal does not display an automatic, VIN-specific internal factory code for a long block replacement. The request was denied. While the Miller v. Ford litigation established corporate accountability for structural block and cylinder coolant intrusion faults in 2.0L blocks, my 2022 2.3L engine shares a highly similar open-deck block geometry and suffers from the exact same systemic coolant failure. Furthermore, Ford has acknowledged manufacturing line coolant and block defects on 2021–2023 2.3L engines through Customer Satisfaction Programs 23B42 and 23B08. Yet there are no recalls associated with my VIN.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
#1st- The AC goes on and off and now the AC no longer works it only blows out hot air ,earlier but it turns on and off by itself #2- the lights flicker #3- the seats move by themselves and just today Sunday [XXX] the seat having to see what all the way back by yourself thinning my [XXX] son's legs against his car seat thank [XXX] my fiance was in the passenger seat when it happened and had to lift it up and then it clicked and started moving back up by itself the dealership Jim Hudson dealership did 10 different service calls for electrical issues and did not report it to me once we plan on going in there and figuring out because I do not want this truck that's dangerous for my life as well as my [XXX] and my [XXX] turn the process of selling me the vehicle that did not tell me person that this vehicle has had electrical issues from day one with only 8000 miles on it was the first report of the electrical issue I had to look it up on the Ford app and found out that it's been serious 10 different times what's the dealership did not tell me in person first issue with this truck as nf electrical was INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ENGINE,FUEL/PROPULSION SYSTEM
I have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. Sometimes my engine stalls while driving, and when I go to fill my tank with gas, the engine will not start. I have to engage it for about 15 minutes before it will start. My check engine light comes on, and I will get the low fuel indicator light. But more importantly I cannot pass inspection. I need my car, I am a health care professional I have contacted my dealership, a Ford Motor company representative, and the only response and action I get in return is that they are still waiting on the part to come in. It has been over a year. I need this recall to be completed as indicated by Ford Motor corporation and its dealerships, please. My contact information is [XXX], [XXX], my email is [XXX]. My vehicle is the 2022 FORD EXPLORER, VIN: [XXX], my Cell number is [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ENGINE,FUEL/PROPULSION SYSTEM
Pursuant to recall 24S55 engine valve crack causing catastrophic damage. Misfire codes given and addressed independently giving brief changes however car reverted back to "limp" mode on major Dallas hwy causing extreme safety issues. Conditions confirmed by Freedom Ford Greenville Texas. Estimated replacement costs exceeds 14k.
UNKNOWN OR OTHER,VISIBILITY/WIPER
The rearview backup camera on my vehicle has malfunctioned and does not reliably display an image when the vehicle is placed in reverse. The manufacturer sent an official Customer Satisfaction Program notice acknowledging this as a known defect and offering a one-time no-charge replacement, stating parts availability was limited only until October 2026. When I brought the vehicle to an authorized dealership for the repair, the dealership was unable to complete it due to lack of parts and told me parts would not be available until February 2027, several months beyond what the manufacturer's own notice stated. This creates an ongoing safety risk since I cannot reliably see behind the vehicle while backing up, increasing the risk of collision with pedestrians, other vehicles, or objects. The vehicle has been inspected by the dealership's service department, which confirmed the camera issue during a service visit but could not resolve it due to parts unavailability. There were no dashboard warning lights specifically tied to this defect; the camera simply fails to display a reliable image when reverse is engaged. The component is available for inspection upon request. I have not yet received a corrected repair timeline from the manufacturer despite formally raising this issue.